Frequently Asked Questions
I NEED HELP!
Something not working with the site? Send us an email at support@quantumbiologycollective.org so we can look into & fix the issue.
PRIVACY AND DATA QUESTIONS
What will you do with my email & personal information?
Your privacy rights are very important to us, and we will NEVER sell or give your data to any third party service or advertiser. That's not how we roll. We will also never take advertising on the platform, and will remain 100% subscriber supported.
We will however sometimes contact you at the email address you have provided with information regarding Quantum Health TV, such as updates on new content, account/billing issues, or changes to the platform. We will do that with care and discretion, and do our best not to spam you.
BILLING AND ACCOUNT QUESTIONS
This is an annual membership to a professional community of health and wellness practitioners with a focus on quantum biology. Membership includes invitations to live events monthly and access to the QBC video archives.
How to cancel my account?
Once signed into your account, you can cancel your account by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
PS: we're sorry to know you want to go! Please consider emailing support@quantumbiologycollective.org if you have specific issues or concerns to see if we can address them!
VIDEO PLAYBACK QUESTIONS
The video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. You may experience playback issues at times when you have limited bandwidth. We also recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos on a TV using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my TV without using an app?
Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site directly on your TV. Check your TV's user manual for more information on how to connect an external video source.
Can I watch videos on any phone or tablet?
Yes. Our website automatically adapts to all phone and tablet browsers so you can watch our content anywhere!
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support any Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser, or any version of Internet Explorer. And unfortunately, our platform doesn't work well with some of the newer non-traditional browsers.
HAVE A QUESTION THAT'S NOT ANSWERED HERE?
Send us an email at support@quantumbiologycollective.org and we will do our best to answer it.